Most entrepreneurs believe that passion and hustle are all it takes to build a thriving business. But passion without structure is like trying to sail without a compass—you may move fast, but you’ll rarely reach the destination you dream of. Growth isn’t just about vision; it’s about building the scaffolding that holds that vision steady.
This is where Adi Klevit has carved her distinct space. As the Founder and CEO of Business Success Consulting Group, she has made it her mission to transform entrepreneurial chaos into clarity. Her work challenges the myth that systems kill creativity. In fact, she proves the opposite—structure doesn’t stifle ambition, it frees it. By helping leaders document processes, delegate effectively, and design sustainable systems, she turns overworked founders into visionary builders of lasting enterprises.
In a world where many businesses collapse under the weight of their own success, Adi’s philosophy is refreshingly contrarian: true freedom for an entrepreneur lies not in doing everything, but in creating systems so things run without them. It’s a perspective that has empowered countless leaders to scale smarter, preserve their spark, and build companies that can thrive independently.
Intrigued by her unconventional approach and the powerful impact it’s creating, we sat down with Adi Klevit to uncover her insights, philosophy, and the legacy she is shaping as a leader.
Below are the excerpts from the interview:
Adi, many leaders focus on growth, but few focus on scalable infrastructure. What made you realize that the missing piece in most fast-growing companies is not ambition but systems?
I’ve worked with many entrepreneurs throughout my career, and as one myself, I’ve noticed a common theme. Entrepreneurs are naturally ambitious, driven, and creative—but what’s often missing is knowing how to execute on that ambition and keep it alive as the business grows.
What I’ve found is that the real gap lies in the fundamentals of management and in building the systems that allow success to be repeated and scaled. Without systems, growth feels like driving on a bumpy country road—unpredictable and full of surprises. With systems, growth becomes more like driving on a freeway—stable, reliable, and designed to get you where you want to go.
Entrepreneurs thrive on freedom, vision, and breaking boundaries, but those dreams only become reality when supported by structure. Without it, they end up reinventing the wheel every time, getting bogged down by constant questions, and running in too many directions at once. Systems and processes transform that chaos into clarity, giving entrepreneurs the ability to replicate success, scale confidently, and focus on what they do best—innovating and leading.
You work with entrepreneurs overwhelmed by “too many hats.” How do you guide them from firefighting to flow? Any transformation stories that stayed with you?
The first step we take is identifying all the hats an entrepreneur is wearing. Many of them juggle multiple roles without even realizing it. So, we start by mapping out those roles, then determining which can be delegated and in what order of priority.
Once we establish the delegation priorities, we move into knowledge transfer. This is a very methodical process: we extract the entrepreneur’s expertise, document best practices, and define the competencies required for someone else to perform the role successfully. Our specialty is capturing tacit knowledge—those “hard to explain” skills that entrepreneurs often believe only they can do.
A big part of this process is also coaching. We help entrepreneurs shift from the mindset of “it only takes me five minutes” to recognizing that those five minutes, repeated daily, add up to a bottleneck. Without delegating and documenting, there’s no room to scale.
One transformation that stands out is an entrepreneur who was completely overwhelmed—working 80 hours a week, wearing every hat, and unable to grow. We helped them identify what could be delegated, document processes, and hire and train the right people. With systems in place, the business no longer depended solely on them. That freed the entrepreneur to focus on innovation, ultimately franchising their business and even becoming a consultant. None of that would have been possible without building the infrastructure that allowed them to work on the business instead of being trapped in it.
You’ve helped companies become more sellable just by documenting their processes. Can you share why this “invisible work” often gets overlooked, and why it actually holds tremendous value?
This kind of invisible work often gets overlooked because people are so focused on production. There are always fires to put out, and production will continue no matter what. What doesn’t happen often enough is taking the time to revise or implement systems so those same fires don’t recur. Usually, systems work only gets attention after a disaster—and by then it’s often too late.
That’s why building systems hold tremendous value. With documented processes, your business becomes more than just you—it becomes something repeatable, scalable, and ultimately sellable. Without systems, you don’t have a business—you just have a job.
For example, imagine a painter who not only paints, but also handles estimates, marketing, hiring, and payroll. If that painter steps away, the business disappears because everything depends on him. But if he builds a business by hiring an HR manager, an estimator, a foreman, and painters—and puts systems in place for how each role operates—the company continues to function whether he’s there or not. That shift turns his work into a business with value.
Even if you never intend to sell, systems are what allow you to exit the day-to-day. They let you step out of working in the business and focus on working on it. And if you do plan to sell, documented processes dramatically increase valuation. We’ve seen time and again with clients that businesses with strong systems command significantly higher multiples—because success is no longer tied to one person, but built into the structure of the company itself.
People often think systemization kills creativity. What would you say to founders who fear losing their entrepreneurial spark by getting “too structured”?
To maintain your entrepreneurial spark, you need structure. Structure elevates you above the day-to-day grind and gives you the perspective to see the bigger picture. Without it, that spark fades quickly as you get bogged down in the weeds of daily operations.
By extracting yourself from the repetitive, tactical work, you gain the altitude to focus on what truly matters—creativity, strategy, and vision. Structure doesn’t limit you; it frees you. It ensures efficiency in the routine so you can preserve your energy for innovation, growth, and the opportunities that keep your entrepreneurial spark alive.
You’re in a space where deep listening meets operational thinking. What do you think makes your consulting approach resonate so deeply with clients?
What makes our approach resonate so strongly with clients is that we start by listening. We know how to ask the right questions, analyze situations, and extract the knowledge that often feels “impossible to document.” Many entrepreneurs say, “No one else could ever understand what I do,” but this is where we excel—we specialize in uncovering and translating that tacit knowledge into clear, usable processes.
Our strength lies in combining analytical thinking with a deep understanding of people. We’ve lived this ourselves—growing our own business through continuous improvement and the addition of systems—so we can truly relate. On top of that, we bring experience from working with companies across many industries. Being industry-agnostic gives us a broad perspective on best practices and allows us to apply proven methods while still tailoring solutions to each unique business.
Another key factor is balance. We know how to build structures without over-structuring—leaving room for creativity, flexibility, and innovation. We help clients identify the right level of documentation, optimize processes, and align everything with their vision.
Finally, what really sets us apart is how we define and measure success. At the beginning of every project, we establish clear, objective targets with our clients. Whether it’s reducing errors to zero, increasing close rates by systematizing sales, or eliminating costly rework, we tie our work directly to measurable outcomes. This ensures that the processes we create aren’t just documentation—they drive real business results.
AI tools are transforming how businesses document, automate, and scale operations. How do you see AI complementing your work in systems design, and where do you think human insight still holds the upper hand?
The key to making any AI tool effective is having well-designed systems and clearly documented processes. Without that foundation, implementation becomes fragmented and unsustainable. That’s why I’m very excited about what AI can bring to every industry: it allows us to work faster, achieve higher quality, and reach opportunities that were previously out of reach in such a short time.
Of course, we actively use AI tools ourselves and stay on top of emerging technologies. We’re part of AI collectives, communities, and learning groups to ensure we remain ahead of this fast-changing field—and we test and implement tools in our own work.
What we’ve seen is that the real power of AI comes when it’s paired with strong process knowledge: knowing what’s important, what’s not, and how workflows are structured. Increasingly, companies are recognizing the need to map and document workflows so AI can be applied effectively to solve them. In that sense, processes and AI go hand in hand—and if anything, our expertise in documenting and systematizing processes will be needed more than ever.
As someone who helps businesses preserve knowledge, what’s the one piece of wisdom you hope people remember from working with you?
There has to be a single source of truth. Everything you document and create must live in one central place so that everyone knows exactly where to go to access accurate information about the organization. If knowledge is scattered across multiple locations, people won’t know what’s correct—and they won’t follow it.
That’s why it’s essential to not only centralize processes but also keep them updated. Documentation is a living, breathing resource, not a one-and-done project. As things change, the knowledge base must evolve with it so people can rely on it and trust it.
What excites you the most about the next chapter for Business Success Consulting Group? Any big visions you’re quietly chasing?
What excites me most is seeing how AI will continue to integrate into businesses and how we can help companies leverage it through efficient processes and procedures. I am energized by staying at the forefront of technology and the evolution of AI, while also preserving the imagination, creativity, and uniquely human qualities that AI can amplify but never replace.
When you look back on your career so far, what legacy do you hope to leave behind, not just as a consultant, but as a woman leader and builder?
I think the legacy I would like to leave behind is creating a culture that is supportive and empowering for my team, which in turn is reflected in how we serve our clients. We love what we do, we lead, we serve, and we help our clients build better workplaces. That is the impact I want to live every day and the message I hope to spread long after.
More about Adi Klevit:
With over three decades of experience as an Industrial Engineer, management consultant, and business executive, Adi Klevit brings a rare blend of process expertise and people insight to the table. Since founding the firm in 2011, her mission has been clear: to empower business owners to step out of day-to-day operations and achieve the freedom to lead, innovate, and grow.
Beyond consulting, Adi is also the host of the Systems Simplified podcast and an international speaker, sharing her practical wisdom on how structure fuels creativity, scalability, and lasting success.
